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Essential Tools for Organisational Performance: Tools, Models and Approaches for Managers and Consultants cookbooks Ultra-green Alice and Jake wantThis book focuses on organizational development for increased business performance. The text and models cover process management, leading to change management and organizational development. Burtonshaw Gunn and Salameh show that process implementation in any business depends on two key factors. First, the role of knowledge management in organizational and individual improvement is vital. Secondly, performance management for individual employees, and